RETURNS AND REFUNDS
Everything You Need to Know
In the unlikely event that you are unsatisfied with your purchase, we accept exchanges for store credit only. we do not offer refunds. There is no exception.
If the item is within 14 days of delivery, please email permanentlinksbyamanda@gmail.com with your order # and the items you are returning.
Outbound shipping fees from the original order are not refundable.
We will exchange your item or issue a store credit within 14 days of delivery.
ALL returned items must be unworn, unused, and in the original condition/packaging.
Our team will respond within 24-48 hrs with a confirmation if the item meets approval return requirements.
Once we receive the return, we will inspect it to ensure it is in good condition. Then we will immediately process your store credit.
Domestic returns for store credit will be subject to a $7 return shipping fee, which will be deducted from your store credit refund.
Once approved, you will be emailed a return label.
GIFT WITH PURCHASE:
If the item came with a gift with purchase, the item must be sent back with the original return. We will adjust the item's value to the store credit if it is not returned.
WARRANTY INFORMATION
Our Policy
We want you to feel good about shopping with us!
Permanent Links offers a free 6-month repair on products purchased online. This warranty covers manufacturing defects or workmanship, NOT wear & tear or neglect. The customer is responsible for shipping items back to us.
We will issue a repair free of charge if it's within the one-year warranty period.
E-mail permanentlinksbyamanda@gmail.com with the order number, picture of the item, and damage.
Please note that our styles change frequently and may not have old materials or items available. For repair items that are no longer available, we are happy to suggest a replacement piece of equal or lesser value. Repairs may take 2-3 weeks to complete and be shipped back.
*Permanent Links has the right to refuse returns not meeting these requirements.
PRIVACY AT PERMANENT LINKS
PRIVACY STATEMENT
Protecting your private information is our priority. This Statement of Privacy applies to Permanentlinks.shop and Permanent Links and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Permanent Links include Permanentlinks.shop. The Permanent Links website is a JEWELRY site. By using the Permanent Links website, you consent to the data practices described in this statement.
Collection of your Personal Information
To better provide you with products and services offered on our Site, BRACHA may collect personally identifiable information, such as your: first and last name, mailing address, email address, and phone number.
If you purchase Permanent Links' products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering sweepstakes or contests sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
Permanent Links collects and uses your personal information to operate its website(s) and deliver the services you have requested.
Permanent Links may also use your personally identifiable information to inform you of other products or services available from Permanent Links and its affiliates.
Sharing Information with Third Parties
Permanent Links does not sell, rent, or lease its customer lists to third parties.
Permanent Links may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Permanent Links, and they are required to maintain the confidentiality of your information.
Permanent Links may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Permanent Links or the site; (b) protect and defend the rights or property of Permanent Links; and/or (c) act under exigent circumstances to protect the personal safety of users of Permanent Links, or the public.
Tracking User Behavior
Permanent Link may keep track of the websites and pages our users visit within Permanent Link, in order to determine what Permanent Link services are the most popular. This data is used to deliver customized content and advertising within Permanent Link to customers whose behavior indicates that they are interested in a particular subject area.
Children Under Thirteen
Permanent Links does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
E-mail Communications
From time to time, Permanent Links may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from Permanent Links, you may opt out of such communications by Clicking on unsubscribe at the bottom of the newsletter.
Changes to this Statement
Permanent Links reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.